How Lair Streamlined Restaurant Control and Scaled Seamlessly with Restroworks

About Lair

Founded by Jairaj Singh in 2019, Lair is a modern bar in Delhi NCR known for its cave-inspired design, story-driven cocktails, and refined service. With Michelin-star roots and global F&B experience, it has redefined bar culture across its Delhi and Gurgaon outlets.

“Restroworks has been with me for 12 years. It keeps us in control, order edits are tracked, reports are clear, and I can manage everything from my phone, even when I’m out of the country.”
Jairaj Singh, Co-founder, Lair
The Challenge
Managing Consistency, Security, and Visibility Across Locations

As Lair began expanding, maintaining operational control and reducing inefficiencies became critical:

  • Editing Orders Without Oversight - Manual changes to orders could go unnoticed, leading to pilferage and losses.
  • Lack of Real-Time Monitoring - Visibility into outlet operations was limited, especially when the founder was traveling or off-site.
  • Data Loss and Report Gaps - Potential discrepancies could be missed without consistent daily reporting.
  • Expansion Complexity- Scaling operations while preserving consistency across locations posed operational risks.
A chef and the Restroworks point of sale interface
The Solution
Operational Transparency and Control with Restroworks

Restroworks provided the digital infrastructure needed to scale Lair securely and efficiently:

  • Audit-Logged Order Editing - Every edit in the POS requires staff authorization, ensuring full traceability and accountability.
  • Nullified KOT Report - Daily reports show all voided or altered orders, helping management detect issues immediately.
  • Remote Monitoring via App - The founder tracks real-time performance from anywhere in the world, ensuring constant visibility.
  • Seamless Multi-Outlet Operations - The same Restroworks system powers both the original and new Gurgaon outlets, ensuring consistent workflows.
A chef and the Restroworks point of sale interface
The Measurable Impact

Accountability, Scalability & Seamless Expansion

  • Zero Untracked Edits - Order changes are fully monitored through user-based access, reducing pilferage.
  • Daily Oversight - Nullified KOT reports provide operational insight every day.
  • Remote Command & Control - Real-time mobile access keeps the founder in charge, regardless of location.
  • Multi-Outlet Stability - The Gurgaon outlet was launched using the same system, maintaining brand and service standards.

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The Future of Lair

Lair plans to expand across India’s major metros before taking the concept global, targeting markets like Dubai and Bangkok. The goal is to educate the industry while setting new standards. Consistent tech-driven operations remain a foundational strategy with plans for 10+ outlets by 2030.

Conclusion: Tech-Driven Precision for Elevated Hospitality

Restroworks enables Lair to maintain operational rigor across locations, prevent losses, and manage the business from anywhere. As Lair scales nationally and internationally, Restroworks remains central to its vision of structured growth and uncompromising quality.

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