How Harley’s Built India’s First Global-Ready Dessert Café Chain with Restroworks at Its Core

About Harley’s Fine Baking & Exotic Coffee

Founded by professor and entrepreneur Suresh Naik, Harley’s Fine Baking began in 2021 as a boutique café for his wife. It soon evolved into a globally inspired dessert and coffee brand, best known for popularizing the Russian Medovik cake in India. With 24+ cafés and 16+ cloud kitchens across major cities, Harley’s is now expanding to Dubai and London.

“Restroworks gave us tight inventory control, real-time dashboards, and helped us eliminate pilferage. It’s been crucial in making our backend robust, scalable, and global-ready.”
— Suresh Naik, CEO, Harley’s Fine Baking
The Challenge
Scaling Innovation While Maintaining Operational and Cultural Consistency

Harley’s faced unique multi-dimensional challenges:

  • Market Education: Introducing unfamiliar products like Medovik and Thrushley cheese cakes to a sponge cake-dominated market required cultural and palate shifts.
  • Global Standards from Inception: Every aspect—logo, packaging, café architecture—was designed with global expansion in mind, demanding high brand discipline from the start.
  • Operational Structure Complexity: Cluster-based kitchen model required seamless coordination across base kitchens, ivory launch stores, and multiple cloud outlets.
  • Inventory Monitoring and Wastage: Tracking expiry, usage, and pilferage across product-heavy menus demanded precision and real-time visibility.
  • Order Accuracy & Human Dependency: Manual order processes led to service inconsistencies, particularly with growing volumes.
  • Employee Retention & Upskilling: F&B workforce challenges included high attrition, limited skill depth, and cultural misalignment with premium brand values.
  • Product Development Constraints: Pushing culinary innovation (e.g., instant macarons) required a culture of persistence and experimentation.
Restaurant staff disturbed
The Solution
Building a Scalable, Transparent, and Tech-Driven Operational Backbone

Restroworks enabled Harley’s to unify their backend systems, drive real-time visibility, and maintain brand consistency during rapid scale-up:

  • Inventory Intelligence: Live dashboards for expiry alerts, stock movement, and wastage, with AI-powered insights for purchase decisions.
  • Cluster-Based Kitchen Management: Central kitchen-to-launch-to-cloud flow optimized using inventory and P&L tracking by cluster.
  • Cockpit App for Management: Daily reports on outlet performance, product category breakdowns (desserts, food, beverages), and cross-period analysis.
  • QR Code Ordering & KOT Integration: Increased order accuracy, reduced staff dependency, and improved customer service experience.
  • Exception Reporting: Identification of pilferage, portion issues, and performance gaps across locations using alert-based tracking.
  • Scalable UI for Multi-City Use: Transitioned seamlessly from legacy systems, improving reporting structure and backend coordination.
  • Data-Driven Expansion Planning: Growth decisions supported by precise reporting across domestic and international targets.
The Measurable Impact

Innovation at Scale with Precision and Control

With Restroworks, Harley’s achieved:

  • Real-Time Inventory Accuracy: Instant visibility into expiry, wastage, and pilferage, leading to tighter cost control.
  • Improved Order Accuracy & Service Speed: QR-based ordering and integrated KOT system increased front-office efficiency.
  • Operational Insights via Cockpit App: Actionable daily reporting across clusters enabled management decision-making.
  • Product Performance Visibility: Sales segmented by day, category, and outlet, and informed marketing and production strategy.
  • Streamlined Cluster Management: Centralized control for decentralized clusters improved scalability and P&L accountability.
  • Attrition Reduction: Career progression clarity, ownership culture, and ESOP-driven motivation led to stable core team retention.
  • International Rollout Readiness: Restroworks enabled process replication for upcoming Dubai and London launches.

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The Future of Harley’s

Global Expansion with a Made-in-India Celebration Brand

Harley’s is expanding into Ahmedabad, Surat, Delhi, Dubai, and London with a vision to build India’s first global dessert café chain for non-Indian audiences. The brand aspires to make foreign nationals queue for Indian-baked products, just as Indians do for foreign dessert chains. Harley’s Foundation further reinforces its purpose by celebrating birthdays of orphaned children and senior citizens without families.

Conclusion: Data-Driven Globalization of a Celebration Brand

Restroworks powers Harleys’ backend with the robustness and flexibility needed for global-scale operations. From inventory to P&L to order accuracy and customer experience, Restroworks supports Harleys’ mission to deliver world-class quality with Indian roots.

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