Privacy Policy

Last Revised: August, 2022

1. PURPOSE

The purpose of this Privacy Policy is to describe how Restroworks Technologies Private Limited (hereinafter, “Restroworks”, “Company”, “we” “us”, “our”) collects, uses and shares information about you through our online interfaces owned and/or controlled by us. Such online interfaces include (but are not limited to) the website available on the domain- dev.restroworks.com (“Website”); any part of the Website available on its sub-domain; the blog, available on https://dev.restroworks.com/restaurant-times/”); any other internal or third party online interfaces/websites/forms used by us to collect information required for conducting the business of the Company. Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to contact us at info@restroworks.com. Your use of our Website is also governed by our Terms of Use available here. This Privacy Policy, together with our Terms of Use, any other Terms of Use or Guidelines connected with the use of the Website, constitute a legally binding agreement between you and the Website in relation to your use of the Services.

2. WHAT INFORMATION THIS PRIVACY POLICY COVERS

This Privacy Policy covers information we collect from you through our Platform. Some of our Platform’s functionality can be used without revealing any personal information. For some features or services related to the Services and Content as described in the Terms of Use of the Website, personal information is required. If you do not use these specific features or services on the Website, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes but is not limited to information such as the web pages that you have viewed. In order to access certain features and benefits on our Website, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include information such as your name, phone number and email address, among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to us. Inaccurate information may affect your ability to use the Platform, the information you receive when using the Platform, and our ability to contact you. For example, your email address and mobile number should be kept current because that is one of the primary manners in which we communicate with you.

3. WHAT YOU CONSENT BY USING OUR WEBSITE

By submitting any Personally Identifiable Information to us, you consent and agree that we may collect, use and disclose such Personally Identifiable Information in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law. If you do not agree with these terms, then please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Platform.

4. HOW DO WE USE THE INFORMATION?

We gather two types of information about users through the Platform :


Non-Personal Information

When users come to our Platform, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Website were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked” We also collect information from the URLs from which you linked to our Platform. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Platform. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.

We also use or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and Websites to which a user of our Website links, the length of time each user spends at any particular area of our Website, and the specific functionalities that users choose to use. Essentially, cookies are a user’s identification card for the Restroworks servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Website and related functionalities. Cookies and web beacons allow the Website to serve you better and more efficiently, and to personalize your experience at our Website. Cookies and web beacons are not used to retain Personally Identifiable Information. From time to time we may also use additional typical methods of collecting data. You will be able to control how and whether cookies will be accepted by your web browser.


Personally Identifiable Information

We collect Personally Identifiable Information (“PII”) that you voluntarily provide when you register on the Website, update your account, purchase Products or Services made available through the Website, complete a survey, subscribe to content, send us communications, or engage with any other services on our Website. This information may include your name, email address, phone number, business details, and other relevant data.

We use your PII to:
  • Respond to your queries.
  • Provide information about specific Services you are interested in.
  • Deliver the Products or Services you select;
  • Send updates about our Products, Services, and Website maintenance;
  • Communicate with you regarding your account or transactions;
  • Provide you with newsletters, marketing communications, and promotional updates about new features, offers, or content.

I. SUBSCRIPTION TO BLOG CONTENT AND DETAILS OF SERVICES OFFERED BY RESTROWORKS

When you subscribe to our blog or opt-in to receive details about Restroworks’ Products and Services, you may be asked to provide PII such as your name, email address, phone number, business name, business address, and restaurant-related details. By subscribing, you consent to receive communications from us, including newsletters, product updates, promotional offers, and marketing content related to our services.


II. UPDATES

If you choose to subscribe to updates via email, we will collect your PII (such as name and email address) to deliver these updates. These may include transactional information, service alerts, and marketing emails related to Restroworks’ offerings.


III. COMMUNICATIONS WITH WEBSITE

We may collect PII when you contact us directly via email or through other channels offered on our Website.


IV. THIRD PARTY PLATFORM(S)

If you access or log into the Website using a third-party platform (e.g., Facebook, Google), we may collect any PII (such as profile information and images) that the third-party platform makes available based on your privacy settings with that platform.


V. SURVEYS

We may collect PII when you respond to surveys we conduct to help improve our offerings.


VI. PARTNER SITES 

Restroworks uses third-party tools and services that may collect non-financial, individual-level usage data from users on the Website. These partner sites may share such data with us to enhance the performance of our Website, improve your user experience, and tailor our Services accordingly. This data may include time spent on partner sites, pages visited, and other usage patterns.

5. WHY DO WE USE YOUR PERSONAL INFORMATION?

We may use personal information for the following purposes:

 

  • to communicate and respond to your requests and inquiries to Restroworks;
  • to deliver functionality on our Website and for their technical and functional management;
  • to administer subscriptions of ‘The Restaurant Times’ blog available through the Website;
  • to collect information about people who wish to join Restroworks and process it further to offer employment;
  • to market our Products and Services or related Products and Services, and to tailor our marketing and sales activities to your or your company’s interests;
  • to engage in transactions with customers, suppliers and business partners and to process orders for Restroworks’s products and services;
  • to analyse, develop, improve and optimize the use, function and performance of our sites and products and services;
  • to manage the security of our sites, networks and systems;
  • to comply with applicable laws and regulations and to operate our business;

6. EMPLOYEE HIRING RELATED PERSONAL INFORMATION

  1. The Company is committed to maintain the confidentiality and security of personal information collected from users who use our Website for apply for various job applications available in the Company. The Company also collects such personal information using third party online tools and interfaces which helps the Company in smooth management of its hiring related activities. The Company maintains such personal information post such user’s successful induction in the Company, during their course of employment and after their exit from the Company.

    Following procedures describes the employee hiring related personal information that the Company collects and how that information shall be used.

    • The Company shall collect and maintain different types of personal information in respect of those individuals who seek to be, are, or were employed, including the personal information contained in:
      1. Address Proof;
      2. Identification Proofs;
      3. Resumes and/or Applications;
      4. Previous employers’ and bank account related information;
      5. References and Interview Notes;
      6. Educational Qualification Certificates;
      7. Photographs and Videos;
      8. Any identification taken as part of biometric verification;
      9. Letters of Offer and Acceptance of Employment;
      10. Mandatory Policy Acknowledgement Sign-off Sheets;
      11. Payroll Information; including but not limited to PF number, PAN and Tax details, bank account and Pay Cheque Deposit Information.
      12. Wage and Benefit Information;
      13. Beneficiary and Emergency Contact Information
    • The Company will collect and may disclose the personal information for its business purposes, including establishing, managing or terminating the employee’s employment relationship with it. Such uses include:
      1. Determining eligibility for initial employment, including the verification of references and qualifications;
      2. Administering pay and benefits;
      3. Processing employee work-related claims (e.g. worker compensation, insurance claims, etc.)
      4. Establishing training and/or development requirements;
      5. Conducting performance reviews and determining performance requirements;
      6. Assessing qualifications for a particular job or task;
      7. Gathering evidence for disciplinary action, or termination;
      8. Establishing a contact point in the event of an emergency
      9. Complying with applicable labour or employment statutes;
      10. Compiling directories;
      11. Providing company related memorabilia or ensuring participation in various events
      12. Ensuring the security of company-held information; and
      13. Such other purposes as are reasonably required by the Company from time to time.
    • Company shall monitor employee activities and its premises and property through surveillance cameras at locations in the course of conducting business.
    • Company may disclose the employee’s personal information:
      1. As permitted or required by applicable law or regulatory requirements. In such a case, the Company will endeavour not to disclose more personal information than is required under the circumstances;
      2. To comply with valid legal processes such as search warrants, subpoenas or court orders;
      3. T with applicable labour or employment statutes
      4. During emergency situations or where necessary to protect the safety of a person or group of persons;
      5. Where the personal information is publicly available; or
      6. With your consent where such consent is required by law.
    • Company shall obtain consent through email or in the employee agreement from the employee regarding purpose of usage before collection of such information.
    • Company endeavours to retain such personal information as long as it is necessary to fulfil the purposes for which the personal information was collected (including, for the purpose of meeting any business, legal, accounting or other reporting requirements or obligations) except as otherwise permitted or required by applicable law or regulatory requirements.

7. SHARING INFORMATION

Restroworks takes your right to privacy very seriously and has taken measures to safeguard, protect and respect your Personal Information and share it to the extent agreed by you through the Terms of Use.

8. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, the Grievance Officer for the purpose of your personal sensitive information as governed by this privacy policy is Mr. Ranjeet Sinha and can be reached at ranjeet@restroworks.com and info@restroworks.com.

9. APPLICABLE LAW AND JURISDICTION

By visiting the Platform, you agree that the laws of India and courts of New Delhi govern this privacy policy for any dispute of any sort that might arise between you and Restroworks or its affiliates.

10. CHANGING OUR PRIVACY POLICY

Please note that we review and may make changes to this Privacy Policy from time to time. Any changes to this Privacy Policy will be effective immediately upon posting on this page, with an updated effective date. By accessing the Website after any changes have been made, you signify your agreement to the modified Privacy Policy and all of the changes. In case you miss the notation described above, be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.

11. ACCESS TO MINORS

Our Website is not intended for use by minors, and the Website does not knowingly collect personal data from minors, without the approval of a parent or other authorized person. If we become aware that a minor has registered without such approval, we will expunge any related Personally Identifiable Information of such minor from our records

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