It’s Friday night, the busiest night of the week at your restaurant. Customers are pouring in & orders are flying in, but the kitchen is struggling to keep up due to fragmented tech. With orders coming from multiple delivery apps, inventory managed separately, and customer data scattered across platforms, chaos follows.
The pandemic certainly was a watershed period for restaurant innovation. Many restaurant technology providers have emerged promising specific solutions to restaurants for seamless operations. However, the same providers have left restaurants struggling to manage their disparate systems.
The solution – using a unified restaurant technology like Restroworks, that isn’t just about convenience but a strategic move towards a more efficient, profitable, and customer-centric restaurant.
Ditch the pile-up, embrace the power of one
Instead of juggling multiple third-party apps, a unified restaurant management system seamlessly integrates all your essential restaurant functions on a single platform:
- Restaurant POS: Manage orders, bills, offers and server management.
- Inventory Management: Track your ingredients with laser focus, preventing stockouts and waste.
- Online Ordering: Simplify online ordering and delivery with a single, streamlined system.
- Menu Management: Update menus effortlessly across all platforms, ensuring consistency and clarity for customers.
- Customer Relationship Management (CRM): Build customer loyalty programs, personalize experiences, and gain valuable insights.
- Table Management: Optimize your floor plan, streamline seating, and improve customer wait times.
- Reporting & Analytics: Gain real-time insights into your business performance to make data-driven decisions.
Fragmented Technology – Detrimental to your restaurant’s success
In today’s digital age, restaurants operate like well-oiled machines, but fragmented tech can throw a wrench into the gears. Imagine juggling between a kitchen display, an online ordering platform, and an inventory management system. This creates information silos, slowing communication, and increasing errors. Orders get lost, deliveries arrive late, and frustrated customers vent their frustration online.
Fragmented tech is a hidden cost, eating away at efficiency, profits, and ultimately, the very reputation a restaurant strives to build.
6 Ways a Unified Platform Saves Your Restaurant
Imagine the chaos of using ten remotes just to control your TV – that’s what running a restaurant with fragmented tech feels like. Here’s how a unified platform cuts the cord and boosts your success:
1. Get a Single Source of Truth:
No more data silos. Everyone, from front-of-house to back-of-house, works with the same accurate, real-time information.
Take, for example – Nando’s, before moving to Restroworks Nando’s used a disparate set of food delivery platforms to meet customer needs. However, these delivery aggregators worked in silos. Managing these orders from multiple apps created additional IT tasks and manual reconciliation dependencies, making the operations difficult to manage and causing customer complaints.
Restroworks enabled a direct connection with online aggregators along with a real-time sync with inventory as well as POS ensuring streamlined operations for Nando’s.
“Having been in the industry for 20 years in this field, I know how hard it is to make the software work as per your requirements. It takes years to get a custom feature rollout. But with Restroworks, the custom requirements take only a few weeks. It has made our lives much easier.”
Arun Gopi – IT Manager, Nando’s UAE
2. Empower Your Guests with Up-to-Date Information:
Tired of frustrated customers complaining about outdated menus online and inconsistent recipes across outlets. A unified platform lets you manage menus, prices, recipes and promotions centrally, ensuring consistency across all channels and outlets.
Before moving to Restroworks, Herfy, the largest and one of the iconic fast-food chains in Saudi Arabia, faced numerous challenges. The brand offered over 550+ menu items, and it was quite complex for them to ensure consistency in the recipes, offers, and combos across all their locations. The legacy POS system didn’t offer the scalability, visibility and synchronization needed to deal with this issue.
Restroworks’ scalable platform allowed the team at Herfy to easily manage over 550+ unique menu items along with their recipes and create innumerable variations of combos and menus with ease.
“We are proud to have partnered with Restroworks in our digital transformation journey. Restroworks has replaced our legacy POS for 400 stores across Saudi Arabia. We have managed the project with 100% offshore support. This is a commendable achievement of both the teams at Restroworks and Herfy.”
-Mohammad Hussein- Former IT Applications Manager, Herfy
3. One Vendor, One Headache:
Dealing with multiple tech vendors for different systems is a nightmare. With a unified platform, you have just one point of contact for support and maintenance. Less stress, more time to focus on what matters.
4. Train Staff Once, Empower Them Always:
According to a survey, the restaurant industry has a staggering employee turnover rate of 75%. High staff turnover is a reality in the restaurant industry. When restaurants have different technologies for various operations, training as well as product adoption becomes extremely difficult for the staff causing a higher attrition rate. Using a platform like Restroworks which has user-friendly functions and an exclusive online academy, it makes training seamless, reducing staff attrition and setting your team up for success.
5. Break Down Silos, Build Up Teamwork:
A unified platform fosters collaboration across departments. Imagine servers instantly informing the kitchen about dietary restrictions, or kitchen staff seeing real-time inventory levels. This breakdown of silos creates a well-oiled machine.
6. Eliminate Errors, Embrace Insights:
Human errors are inevitable with multiple systems. A unified platform reduces errors and provides valuable data insights to help you make informed decisions about everything from menu optimization to staffing levels.
Taco Bell India before partnering with Restroworks faced major issues when it came to unifying inventory and front-of-house operations and making use of real-time insights and analytics.
Restroworks provided Taco Bell with a unified platform with synchronized front-of-house as well as back-of-house operations with real-time insights and analytics.
“Earlier, the stock management tool that we were using didn’t show us data in real-time. It used to take one full day to fetch data. With Restroworks, we are able to check this data in real-time to place orders for raw materials efficiently.”
Sumit Arora – Former Head of I.T., Taco Bell (India)
In a world where technology can either complicate or simplify operations, Restroworks emerges as the beacon for the restaurant industry, cutting through the clutter of fragmented systems. It’s not just about integrating different operations; it’s about creating a cohesive, efficient, and customer-centric dining experience. By choosing Restroworks, you’re not just upgrading your technology; you’re revolutionizing your approach to restaurant management.
