In the dynamic world of the restaurant industry, few stories are as compelling as that of Jim Bitticks, a veteran who rose from a teenage part-timer at Jack in the Box to a pivotal leader at Blaze Pizza and now President & COO at Dave’s Hot Chicken. His career trajectory is not just a tale of climbing the corporate ladder but a testament to strategic foresight, operational excellence, and a deep commitment to people management. In this exclusive interview, Jim shares insights from his extensive experience, revealing the principles that have guided his successful career and his vision for the future.
You’ve had a remarkable journey through the restaurant industry. Can you start by telling us how it all began for you?
Jim Bitticks: Absolutely. My journey in the restaurant industry began quite by accident. I started working at a Jack in the Box in Tempe, Arizona, when I was just 15, initially to earn some pocket money. It was supposed to be a simple job, but it quickly grew into much more as I moved up the ranks.
Many teenagers work in restaurants for extra cash, but you turned it into a career. What was the turning point that made you decide to stay in the industry?
Jim Bitticks: The turning point for me was realizing the potential to make more money through promotions. By the time I was 18, I was ready to move out, and taking on more responsibility seemed like a natural step to increase my earnings, which eventually cemented my career path in the restaurant industry.
You’ve worked at various well-known brands. How did your role evolve over the years in these companies?
Jim Bitticks: Over the years, my roles have evolved significantly. I went from an hourly shift lead at Jack in the Box to eventually becoming Vice President of Operations at CKE Restaurants, and later on, taking pivotal roles at companies like Blaze Pizza and now Dave’s Hot Chicken.
Can you share a bit about what it was like to be part of the growth journey at Blaze Pizza?
Jim Bitticks: Joining Blaze Pizza was a phenomenal experience. I came in when there were just two locations and was part of scaling it to 372 outlets. It was a whirlwind of creating systems, training, and expansion that was both challenging and rewarding.
What inspired the move to Dave’s Hot Chicken?
Jim Bitticks: The move to Dave’s Hot Chicken was inspired by several factors, including the desire for new challenges and the opportunity to work with Bill Phelps again, who I knew from Blaze. It felt like the right move to help another brand grow exponentially.
How has your approach to operations influenced the success of the restaurants you’ve worked with?
Jim Bitticks: My approach has always been deeply people-focused. I believe in creating systems that empower employees and enhance operational efficiency, which in turn elevates customer service and drives the brand forward.
What are some of the unique strategies you’ve implemented in your operations roles?
Jim Bitticks: One unique strategy was gamifying the training processes to make them more engaging and effective. This approach not only improved staff retention rates but also helped in maintaining high service standards across locations.
Reflecting on your career, what do you think has been your biggest learning?
Jim Bitticks: The biggest learning for me has been the importance of adapting and staying flexible. The restaurant industry is dynamic, and being able to pivot and embrace change has been crucial to my success and the success of the brands I’ve worked with.
Looking ahead, what excites you about the future of Dave’s Hot Chicken?
Jim Bitticks: I’m excited about the potential for continued growth and the opportunity to influence the restaurant industry positively. We have a great team and a strong brand ethos, which I believe will take us far.
Any advice for young professionals aspiring to build a career in restaurant operations?
Jim Bitticks: My advice would be to remain curious, be willing to learn continuously, and never underestimate the power of hard work. The restaurant industry might seem straightforward, but it offers vast opportunities for those who are committed to taking them.
Jim Bitticks’ journey through the fast-paced world of restaurant management exemplifies how dedication, strategic thinking, and a commitment to quality can lead to remarkable outcomes. For those navigating the complexities of the hospitality sector, Jim’s story is not only inspiring but also instructive. As he continues to push the boundaries at Dave’s Hot Chicken, his career remains a blueprint for success in an industry known for its relentless pace and ever-changing dynamics.
